Sophia
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Articles
Votes on activity by Sophia Sort by votes-
I want to change my email
You can change your email both online and on the app. In the app, once you have logged in, you can change your email account from the main menu of the app. Click on “Menu” and under your name, clic...
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I want to appeal a citation
If you received a citation and want to appeal, you can do so using the website on your citation ticket or MoWiz app. MoWiz did not issue your citation, we are just a tool you can use to pay or appe...
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How do I pay for a citation?
If you recieved a citation you may pay for it on the website or MoWiz mobile app. You will be able to pay by following this link: https://mowiz.com/mobile-parking-payments/parkplace Select the cit...
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Duplicate transaction
If when you are paying for parking you get an error message but you are still charged, please contact us at support@mowiz.com and we will refund you right away.
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I don’t want to receive transaction confirmation emails
By default, you will get an email confirmation of your transactions. If you don’t wish to get confirmation emails you can disable them by: 1. Press “Account” 2. Tap on “Settings” 3. Select “A...
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How do I make a refill?
To refill your wallet please follow these steps: 1. Once you have opened the app, tap on “Account” 2. Tap on “My wallet and transactions” 3. Press “refill” 4. Select the amount you wish to ...
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How do I set up auto refills?
For a more convenient payment process, set up auto refills. 1. Tap on "Account" 2. Tap on "My wallet and transactions" 3. Tap on Auto refill and turn on the function by checking the box 4....
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How do I extend my reservation?
You can extend your reservation by opening the app and tapping on the active reservation you want to extend. Tap on "Extend your booking" and select the extention you need. Press on "Check for avai...
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How do I reserve my parking spot?
It is simple to make your parking reservation. On the app, tap on "Parking Lot/Garage" or on the city you are interested to park in under the section "Find a parking spot". Next select the tim...
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My mobile phone ran out of battery
If you do not have another device you can use to log into your MoWiz account and you want to gain access to a car park for which you have a valid reservation or pass, you should contact the control...