Sophia
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My mobile phone has been stolen
If your phone has been stolen or lost, log into your MoWiz account with another mobile phone and request to change your password. All other sessions you had opened in any devices will be logged out...
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Report error in the App
If any error occurs, we suggest that you make sure that your App and the operating system of your mobile phone are up-to-date, since we are constantly evolving our Apps in order to make your experi...
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I’m trying to access the car park, the app is working but the barrier/gate is not opening
This could be a problem with the entry barrier to the car park. In this case, you should contact the car park control cabin to allow you to enter.
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I want to know the history of my entries/exits from the car parks
From the main menu of the app, by clicking on “Monthly Summary”, you can see a list of the entries and exits that you have made using the app. On this list you will see the history of entries accor...
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I want to leave the car park using the app but it does not show me the gate
The app shows the list of gates available automatically as long as you have used MoWiz to enter the car park. In order to see the exit gates in the app, you must have used the app beforehand in ord...
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In order to access the assigned space, I need to open multiple gates
If in order to access the space or area of the car park assigned you need to open multiple gates, the app will show you the list of intermediate gates that you can open once you have accessed the c...
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I want to access a gated parking facility that I am subscribed to or which I have a reservation for
In order to access the car park, you’ll have to be located next to the barrier, open the MoWiz app, log in (if you haven’t already done so) and click on My Contracts. If you have only one pass or r...
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I want to download the bill
All bills that you may need can be downloaded in a PDF format on the website https://mowiz.com, accessing your account with your username and password and clicking on “My Bills”.
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I want to cancel a refill
If you want to cancel a refill you’ve made, you can request that it be returned by contacting us at support@mowiz.com.
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I want to know if the transactions on MoWiz are secure
All payments on MoWiz are done through Stripe, a payment gateway that guarantees security in the transactions on MoWiz and protects your data. Stripe is an entity certified as a Level 1 PCI Service...