Sophia
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How are payments made on MoWiz
All payments on MoWiz are made by deducting the corresponding amount from the balance you have currently in your wallet. In order to have a balance in your wallet, refills are made in the amounts y...
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I want to know what payment methods are accepted by MoWiz
MoWiz accepts the following credit cards as payment methods: Visa, MasterCard and AMEX.
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I want to make a payment on MoWiz but I don’t have enough of a balance in my electronic wallet.
When confirming the payment, you will have a message on the screen that will tell you that you don’t have enough of a balance to complete the payment and in that message itself you can make the ref...
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I want to refill my balance, what is the minimum balance?
The minimum refill for your wallet is $10 and with this balance you can pay for regulated parking in your city and the spots in the public lots you book through MoWiz.
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I want to add a credit card
You can add your credit card to pay both online and on the apps. Once you’ve accessed your user account, you will find the options to add or change your card under the section “My Wallet”.
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What billing details appear on my invoice and how can I modify them?
Invoices are issued to the billing details configured by the user in their MoWiz account, by default these details will be those that the user enters when following steps in the validation email. T...
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I want to eliminate my account
In order to eliminate your account and all your data linked to it, send us an email to support@mowiz.com and we will manage the cancellation. To cancel your account, you must write to us from the e...
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Use in the car
The safety of drivers and pedestrians is the most important thing. Do not use the MoWiz app while you are driving, it is much better to stop your vehicle and use the different MoWiz features with f...
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Compatibility with mobile devices
To use the MoWiz app, you need a smartphone or another mobile device with Bluetooth 4.0 and with data access (Wi-Fi or 3G). Compatible mobile operating systems are: -Android version 6 or higher. -i...
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I want to change my password
Once you’ve logged in, you can change your password at any time. In the website, from the main menu, click on “My Account” and then on “My Data”. There you will find a field where you can enter you...